 We have a formal written complaints procedure for handling complaints speedily and fairly. If you wish to make a complaint, it will be handled as follows:
Acknowledge your complaint within 5 working days of receipt
Try and resolve your complaint fully within 4 weeks of receipt. If there are valid reasons for consideration of the complaint taking longer, i.e. reports obtained by third parties, we will keep you fully informed in writing or via telephone or email as you prefer and you will receive a response at the very latest within 8 weeks.
Liaise with counselling organisations acting on your behalf, if you ask us to.
Send you a final decision on the complaint in writing.
If you are not satisfied with the final decision, you may refer the complaint to the Independent Property Codes Adjudication Scheme (IPCAS) and we will give you contact details. We will cooperate fully with the independent adjudicator during the consideration of a complaint by the IPCAS and comply with any decision.
Complaints should be sent to:
Code Compliance Office
Speed Search Service Ld
Saunders House
52-53 The Mall
Ealing Broadway
London
W5 3TA
Tel: 020 3178 6575
Fax: 020 3008 8451
Email: info@speedsearchservice.co.uk
IPCAS can be contacted at:
IDRS Ltd, 24 Angel Gate, City Road, London EC1V 2PT
Phone: 020 7520 3800
Fax: 020 7520 3829
E-mail: info@idrs.ltd.uk
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